Survicate

Description Features Permissions Security & Compliance

Survicate is an all-in-one customer feedback tool that allows you to collect actionable insights and instantly send them to Slack. Make use of Survicate survey suite and find answers to questions that matter to your business – faster.Integrated with Slack, Survicate delivers survey responses in real time to a channel of your choice. Be notified about every new answer and make it accessible to the rest of the team, too!Survey responses are sent as a single message and displayed question by question. If the respondent's identity is known, you will be able to see who’s behind the answer right in the Slack channel.Curious? Give it a try – installation is as simple as it can get!Disclaimer: AI-generated responses may contain inaccuracies, outdated information, or biases.

Permissions

Survicate will be able to view:

Survicate will be able to do:

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General

Privacy & data governance

Data retention policy

Data retention settings depend on the user subscription plan. 1. The Free plan allows you to access survey data gathered in the last 1 month. 2. The Essential plan allows you to access survey data gathered in the last 6 months. 3. The Professional plan allows you to access survey data gathered in the last 2 years. 4. The Ultimate plan allows you to access survey data gathered in the last 5 years.

Data archiving and removal policy

The Processor undertakes that at the choice of the Controller, deletes or returns all the personal data to the Controller after the end of the provision of services relating to processing, and deletes existing copies unless Union or Member State law requires storage of the personal data.

Data storage policy

Your data, including respondents' details and survey responses, is secure both at rest and in transit. We have a fixed backup cycle, and we regularly test backups to ensure they work as expected.

Data center location(s)

Ireland

Data hosting details

Cloud hosted

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://assets.survicate.com/docs/Data-Processing-Agreement-Survicate-1.3.pdf?_gl=1*7hgw5o*_ga*MTM0Mjc0NTk3NS4xNjY1NjU2ODg1*_ga_ZRE7VLNMPF*MTc0MDY2MzQxNy43NTYuMC4xNzQwNjYzNDE3LjYwLjAuMA..

App/service uses large language models (LLM)

yes

LLM model(s) used

OpenAI GPT (API Services and ChatGPT Enterprise Services)

LLM retention settings

Data sent through the API is retained for a maximum of 30 days, after which it is deleted. OpenAI may store anonymized data for system improvement, but such data does not identify customers or users.

LLM data tenancy policy

The models are hosted in a public cloud, which operates based on Cloudflare solutions. The data is stored and processed exclusively for service delivery purposes and is not used for model training unless the customer explicitly consents.

LLM data residency policy

OpenAI relies on subprocessors:https://platform.openai.com/subprocessors. The solution ensures compliance with GDPR, CCPA, and other data protection laws. Data transfers to subprocessors are protected under mechanisms such as Standard Contractual Clauses

Certifications & compliance

Security