Data retention policy
We will retain data for the period necessary to fulfill the purposes outlined in our Privacy Policy, to make our service available to you, or as instructed by you, unless a longer retention period is required or permitted by law.
Data archiving and removal policy
Regardless of what country you’re located in, we respect your ability to know, access, correct, export, restrict the processing of, and delete your information, and have extended those rights globally. We will not discriminate against you for exercising your privacy rights. Any requests to exercise these rights can be directed to us by sending an email to support@withluna.ai. These requests can be exercised free of charge and will be addressed by us as early as possible and always within one month. We may request you provide us with information necessary to confirm your identity before responding to your request.
Data storage policy
Luna takes technical and organizational measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and so, although we are constantly updating and improving our safeguards, we cannot ensure or warrant the security of that information.
By using our service, you acknowledge that any data about you and your account will be hosted on UK servers.
Data hosting details
Cloud hosted
Data hosting company
Google Cloud Partners
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no